Start by browsing our collections or using the search feature to find products you love. Add items to your cart, select your preferred sizes and quantities, and proceed to checkout. Enter your delivery address and contact information. Choose your nearest district and thana for accurate delivery charges. Review your order summary and confirm. You'll receive an order confirmation via SMS and email, and your package will ship within 1 business day.

Yes, all orders are fulfilled through Cash on Delivery (COD). You don't need to pay online or prepay. Our courier partner will deliver your package to your doorstep, and you can pay the full amount directly to them when the package arrives. This gives you the convenience of checking your order before payment. Make sure you have the exact amount ready or coins for change.

Delivery charges are ৳80 for Dhaka and ৳150 for areas outside Dhaka. Orders above ৳2,000 receive free delivery regardless of location. Standard delivery takes 1–2 days in Dhaka and 2–3 days outside Dhaka. Remote areas may take 3–5 business days depending on courier reach. Orders placed before 2 PM are processed same day; orders after 2 PM are processed the next morning. You'll receive a tracking number via SMS once your order ships.

Each product page includes a detailed size chart with age ranges and measurements (length and chest in centimeters). Compare your baby's measurements with the chart to select the best fit. Sizing is based on average measurements, so if your baby is smaller or larger, adjust accordingly. For dresses, rompers, and clothing, refer to the age range as a starting point. Our customer service team can also help if you're unsure about sizing.

We offer 7-day exchanges from the date of delivery. You can exchange for a different size, color, or due to defects. Items must be unworn, unwashed, with tags attached, and in original packaging. Contact us via WhatsApp or email within 7 days to initiate an exchange. Once we receive and inspect your item, we'll ship your replacement within 2 business days. Defective items are replaced free of charge, including return shipping.

Pre-order products are not currently in stock but are reserved for you and will be shipped by a specified date. Each pre-order product page displays the estimated shipping date. Pre-order items are typically newer designs or popular items that are temporarily out of stock. Once your pre-order item is ready, we'll notify you via SMS and email and ship it according to the eta. Pre-orders are non-cancellable once confirmed.

Combo products are special bundles that include multiple complementary items at a discounted price compared to buying separately. For example, a dress combo might include a dress, accessories, and a pair of socks. Each combo product page lists all included items and quantities. Combos are a great way to save money and get a complete outfit or set. Combos ship as a single package and can be exchanged as a complete set.

We're here to help across multiple channels. Message us on WhatsApp at +880 1700 000 000 for instant support. Email us at support@babyboombd.com for detailed inquiries. Our customer service team responds within 24 hours during business days (Sunday–Thursday, 10 AM–6 PM). For urgent delivery or order issues, WhatsApp is the fastest option. You can also visit our Contact page on the website to send a message through our contact form.